:root{--ink:#181d26;--muted:#41454d;--hairline:#ddd;--surface-soft:#f8fafc;--surface-dark:#181d26;--coral:#aa2d00;--cream:#f5e9d4}*{box-sizing:border-box}body{color:var(--ink);background:#fff;margin:0}.full-width{width:100%}.flex-field{flex:1;min-width:0}.clickable{cursor:pointer}.pre-wrap{white-space:pre-wrap}.form-alert{margin-bottom:16px}.proposed-fact{border-style:dashed}.risk-critical{border-left-color:#c41d7f!important}.twin-registry .ant-btn-link,.twin-card-drawer .ant-btn-link{white-space:normal;text-align:left;overflow-wrap:anywhere;max-width:100%;height:auto}.login-page{place-items:center;min-height:100vh;padding:16px;display:grid}.login-card{width:min(400px,100%)}.app-shell{min-height:100vh}.app-sider{border-right:1px solid var(--hairline)}.sidebar{gap:24px;padding:24px 12px}.brand{padding:0 12px;font-size:20px;font-weight:500}.sidebar .ant-menu{border-inline-end:none!important}.app-content{width:100%;max-width:1280px;margin:0 auto;padding:32px 48px}.page-heading{margin-bottom:32px}.page-heading h2{font-weight:400}.mobile-menu{display:none}@media (width<=991px){.mobile-menu{display:inline-flex}.app-content{padding:24px 16px}}.toolbar{margin-bottom:16px}.search{max-width:280px}.table-audio{width:220px}.signature-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:24px;display:grid}.signature-card{cursor:pointer;border:none}.signature-card .ant-card-body{flex-direction:column;gap:8px;padding:32px;display:flex}.signature-dark{background:var(--surface-dark)}.signature-coral{background:var(--coral)}.signature-dark .ant-typography,.signature-coral .ant-typography{color:#fff}.signature-cream{background:var(--cream)}.signature-value{margin:0!important;font-size:40px!important;font-weight:400!important}.two-columns{grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:24px;display:grid}.metric-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:24px;display:grid}.appeal-page{background:var(--surface-soft);place-items:center;min-height:100vh;padding:24px 16px;display:grid}.appeal-card{width:min(640px,100%)}.appeal-card audio{width:100%}.appeal-number{word-break:break-all;font-size:20px;font-weight:500;display:block}.alert-banner{background:var(--coral);color:#fff;border-radius:12px;align-items:center;gap:16px;padding:16px 24px;font-weight:500;animation:1.2s ease-in-out infinite pulse;display:flex}.alert-banner .ant-btn{margin-left:auto}@keyframes pulse{50%{background:#7f2200}}.calls-layout{grid-template-columns:minmax(280px,380px) 1fr;align-items:start;gap:24px;display:grid}@media (width<=900px){.calls-layout{grid-template-columns:1fr}}.queue-item{cursor:pointer;border-left:4px solid #39bf45;border-radius:6px;padding-left:12px!important}.queue-item.risk-medium{border-left-color:#d9a441}.queue-item.risk-high{border-left-color:var(--coral);background:#fbeee9}.queue-item.selected{outline:2px solid var(--ink)}.queue-item.decided{opacity:.6}.call-card.risk-high{border-left:4px solid var(--coral);padding-left:16px}.call-card h5{color:var(--muted);margin-top:16px!important}.risk-tag{padding:4px 12px;font-size:14px}.type-select{min-width:280px}.recommendations li{font-weight:500}.danger{color:var(--coral)}.notes{gap:4px;padding-left:20px;display:grid}.notes .danger{font-weight:500}.notes .quote{color:var(--muted);font-size:12px;font-weight:400;display:block}.dialogue{background:var(--surface-soft);border-radius:10px;gap:6px;max-height:280px;padding:12px;display:grid;overflow:auto}.line{grid-template-columns:90px 1fr;gap:8px;display:grid}.line .who{color:var(--muted);padding-top:2px;font-size:12px}.line.caller .who{color:var(--ink);font-weight:500}.line.partial span:last-child{color:var(--muted);font-style:italic}.live-status{color:var(--muted);font-size:12px}.live-status.on{color:var(--coral);font-weight:500}.live-status.on:before{content:"● ";animation:1s steps(2,end) infinite blink}@keyframes blink{50%{opacity:0}}.transcript{white-space:pre-wrap;background:var(--surface-soft);font:inherit;border-radius:10px;padding:12px}@media (prefers-reduced-motion:reduce){.alert-banner,.live-status.on:before{animation:none}}.page-spinner{margin:40vh auto 0;display:block}.queue-filter{margin-bottom:12px}.sr-only{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.voice-recorder{touch-action:none;-webkit-user-select:none;user-select:none;align-items:center;gap:12px;min-height:64px;display:flex;position:relative}.rec-idle-hint{color:var(--muted);flex:1;font-size:13px}.mic-button{background:var(--ink);color:#fff;cursor:pointer;touch-action:none;border:0;border-radius:50%;flex:none;place-items:center;width:56px;height:56px;font-size:22px;transition:transform .15s,background .15s;display:grid;box-shadow:0 2px 8px #181d262e}.mic-button:focus-visible{outline:3px solid var(--coral);outline-offset:3px}.mic-button:disabled{opacity:.5;cursor:default}.mic-button.holding{background:var(--coral);transform:scale(1.35)}.mic-button.done{background:var(--coral)}.rec-bar{background:var(--surface-soft);border-radius:28px;flex:1;align-items:center;gap:10px;min-width:0;padding:8px 12px;transition:transform 50ms linear;display:flex}.rec-dot{background:var(--coral);border-radius:50%;flex:none;width:10px;height:10px;animation:1s steps(2,start) infinite rec-blink}.rec-time{font-variant-numeric:tabular-nums;min-width:38px}.rec-wave,.voice-wave{flex:1;align-items:center;gap:2px;min-width:0;height:28px;display:flex}.rec-wave span,.voice-wave span{background:var(--muted);opacity:.55;border-radius:2px;flex:1;max-width:4px;min-height:3px}.rec-wave span{background:var(--coral);opacity:.8;transition:height .1s linear}.rec-hint{color:var(--muted);white-space:nowrap;font-size:13px}.rec-lock{width:32px;height:44px;color:var(--ink);background:#fff;border-radius:16px;place-items:center;display:grid;position:absolute;bottom:78px;right:14px;box-shadow:0 2px 10px #181d262e}@keyframes rec-blink{to{visibility:hidden}}.voice-bubble{border-radius:18px;align-items:center;gap:10px;max-width:360px;padding:8px 12px 8px 8px;display:flex;position:relative}.voice-bubble.outgoing{background:var(--cream);border-bottom-right-radius:4px;margin-left:auto}.voice-bubble.incoming{background:var(--surface-soft);border:1px solid var(--hairline);border-bottom-left-radius:4px}.voice-play{background:var(--ink);color:#fff;cursor:pointer;border:0;border-radius:50%;flex:none;place-items:center;width:40px;height:40px;font-size:16px;display:grid}.voice-play:focus-visible,.voice-wave:focus-visible{outline:2px solid var(--coral);outline-offset:2px}.voice-body{flex-direction:column;flex:1;gap:2px;min-width:140px;display:flex}.voice-wave{cursor:pointer}.voice-wave span.played{background:var(--ink);opacity:1}.voice-time{color:var(--muted);font-variant-numeric:tabular-nums;font-size:12px}.appeal-chat{gap:10px;max-width:640px;display:grid}.chat-bubble{background:var(--surface-soft);border:1px solid var(--hairline);white-space:pre-wrap;border-radius:18px 18px 18px 4px;max-width:520px;padding:10px 14px}.chat-meta{color:var(--muted);font-size:12px}.transcript-block{border:1px dashed var(--hairline);border-radius:12px;gap:6px;padding:10px 14px;display:grid}@media (prefers-reduced-motion:reduce){.rec-dot{animation:none}.mic-button,.rec-bar,.rec-wave span{transition:none}}.phone-call{z-index:1000;width:min(340px,100vw - 32px);position:fixed;bottom:24px;right:24px;box-shadow:0 8px 28px #0000002e}.phone-call-emergency{border-width:2px;border-color:#ff4d4f}.phone-call-inline{width:100%;box-shadow:none;margin-bottom:16px;position:static}.app-content-calls{max-width:none}.phone-call-peer{font-size:18px;font-weight:600}.phone-answer{background:#389e0d}.phone-answer:not(:disabled):hover{background:#52c41a!important}.phone-popover{width:280px;max-width:calc(100vw - 48px)}.extension-input{max-width:140px}@media (width<=640px){.phone-call{bottom:16px;right:16px}}.integration-check{margin-bottom:12px}.integration-results{margin-top:12px}